We have a14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anarriocraft@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anarriocraft@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Change Of Mind Policy

Anarriocraft offers a 14-day Change of Mind Policy.

• We do not accept change of mind for health, safety, or health/safety baby products. It is because we have a legal and moral responsibility to the health and safety of the customers using our products, and we are not allowed to be selling products that have been opened, handled, or used, etc.
• The change of mind option does not apply to bulk purchases by pallet or pick up.
• We only accept a change of mind (COM) within 14 days after the item is delivered. As a reseller, you MUST notify us of the COM within these 14 days. If not, change of mind could be rejected. 
• Please send an email with the pictures or video, indicating the condition of the received product and the explanation on why the customers would like to return the product and if the item is eligible for return.
• For change of mind, the product must be unopened and in its original packaging.
• Please do not return the product to us without our prior consultation. In this case, the refund will not be provided.  
• We prefer that returns due to a change of mind are done at the customer’s arrangement.
• If you have been provided with the return label, we shall refund the item price and the shipping fee MINUS return postage and a restocking fee of 10% of the item price and the shipping fee.
• If you have not been provided with the return label, we shall refund the item price and the shipping fee MINUS a restocking fee of 10% of the item price and the shipping fee. 
• If the customers change their mind before the item is received and require the action of Return to Sender (RTS), we shall refund the item price and the shipping fee MINUS a restocking fee of 10% of the item price and the shipping fee. Refund for RTS will be provided after the item is received at our warehouse facility.
• All items returned due to incorrect or incomplete delivery information will be treated as a change of mind return, including items returned to sender due to being unclaimed. 
• Change of mind policy is not applicable for bulk purchases.